Does this seem a daft question? Not asking your drivers a few key questions and then listening to the replies could be costing your business in more ways than one.
When we ask the question ‘When did you last listen to your drivers?’ we don’t mean ask them about the football last night and go, ‘Umm…’ and ‘Yes, really?’ ….. and ‘4 – 3 on Penalties …?’
When - as a Director, Transport Manager or Supervisor - did you sit down, with a brew, and ask your drivers some of the really important questions and then carefully listen to the answers they gave?
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