Late in the first quarter of this year, we were approached by a large company operating a mixed fleet of vans, company cars, and HGVs across multiple depots nationwide. They were grappling with compliance issues that had raised serious concerns. They reached out to A S Miles Consulting for assistance, and it quickly became clear that addressing these challenges required a company-wide shift starting from the top.
Top-Down Culture Change: Starting with Leadership
The first step was working with the company’s directors, implementing training sessions to drive a compliance culture from the top. By ensuring strategic decision-makers understood the importance of regulatory adherence, we laid the groundwork for broader cultural change.
Nationwide Training & Development
From Scotland to Kent and the South West, our team conducted regional trainings, engaging with over 120 staff members. We reviewed everything from maintenance planning and provider quality to the daily operations at ground level, leaving no stone unturned.
Navigating the DVSA Desk Based Assessment
While this work was ongoing, the company was hit with a DVSA Desk Based Assessment (DBA). After months of back-and-forth correspondence, the DVSA scheduled a site visit to ensure compliance improvements had been made.
A S Miles Consulting supported the client throughout, guiding them from the initial DBA response to the onsite visit. Thanks to the proactive efforts, the company received a final satisfactory sign-off from DVSA. Importantly, the proactive changes we helped implement were recognized, and they avoided the risk of a Public Inquiry.
Proactive Compliance is Key
This case highlights the value of being proactive. Addressing compliance issues before they escalate not only satisfies regulatory bodies but also strengthens the business overall. Our client is now continuing with the improvement plans we’ve outlined—without the looming worry of a Public Inquiry.
If your business is facing similar challenges, don’t wait for an investigation to start making changes. Get in touch with A S Miles Consulting for a confidential chat, and let’s help you build a safer, compliant, and more profitable operation.
Be Safe, Compliant & Profitable.